Terms of sale

1. Seller and scope

The seller is AZAE, Belgian private limited company (SRL), Chaussée d’Alsemberg 897, 1180 Uccle, Belgique, enterprise number 1030.335.879 · RPM Bruxelles, VAT identification BE 1030.335.879. Contact: hi@treelab.sh. Complaints and notices may be sent to these contact details.

A consumer is an individual acting mainly for purposes outside their trade or profession. Provisions identified for consumers supplement the common terms. A status declaration during purchase does not deprive anyone of protection they actually have under the law. Territories currently served: Treelab is sold worldwide from Belgium; prices are shown in euros excluding tax. Belgian VAT at 21% applies to customers established in Belgium and, as long as the seller stays under the European threshold of €10,000 of distance sales to consumers, to consumers in the other Member States of the Union; VAT-registered businesses in the Union buy under the reverse-charge mechanism. Outside the European Union, no Belgian VAT is charged; any local taxes remain the customer’s responsibility according to their country. An invoice is issued automatically by Stripe for every order. The currency conversion offered by Stripe is indicative and does not change the VAT regime..

2. What you purchase

You purchase a right to use Treelab, macOS software supplied by download, with one key for one activation at a time and the ability to move to another machine. Payment is one-time, with no Treelab subscription. All updates are included for life, at no additional charge and without a time limit. Licence rights are identical at the founder and standard prices.

At launch, the package remains in French, including messages and instructions. The website and guide are in French and English; no date for package translation is promised. Before purchase, the description states macOS requirements, compatible tools and versions, features and protection measures actually used. Any assistant subscriptions and other third-party services are separate and paid by you. Check this information before ordering.

3. Price, currency and taxes

The reference price is €179 excluding tax. The founder offer covers exactly 20 packs at €99 excluding tax. These are euro reference amounts; the standard price is not shown as a struck-through former price that was never charged.

For consumers, the tax-inclusive price appears next to the offer as soon as it can be calculated. If the necessary location is not yet known, the calculation method is stated: the reference price converted to the offered currency, plus taxes applicable to the customer’s location and tax status. The tax amount, any charges and the final total in the payment currency are clearly displayed before the order creating a payment obligation.

Website language determines neither currency nor tax. Stripe Checkout may offer a local currency through Adaptive Pricing; check the offered currency and total before paying. We do not change the accepted price after agreement. Tax calculation uses the accurate information you provide and applicable rules; a VAT number does not automatically mean exemption. Payment methods and arrangements: Stripe hosts the payment page and processes billing details, tax information and the payment method. For the Belgian account, services are provided by Stripe Payments Europe, Limited and, depending on the service, the regulated Stripe entity identified in its terms. Treelab receives order references, amounts, country, contractual choices and the confirmation address. Treelab does not receive the full card number or its security code..

4. The 20 founder packs

The 20 packs form one quota shared across all languages, currencies and served countries. A paid sale uses one pack. A sold pack does not automatically return to the quota after a refund. An unpaid temporary reservation is not a sale and is released when it expires.

Displayed availability must come from the actual sales service state. It does not decrease on a timer or reset. Once the packs are sold out, only a new order accepted at the standard price may be offered; a founder order is never silently converted into a more expensive order. If availability cannot be verified, no invented stock figure replaces that check.

5. Ordering and evidence of agreement

Before payment, you can read and retain the licence and these terms, check the confirmation address, product, purchase status, taxes, currency and total, and correct errors. Contract acceptance requires a positive action and is not preselected. The final button unambiguously states the payment obligation.

The order is concluded when your payment is confirmed by the payment service and the order is accepted. We acknowledge receipt without undue delay and provide confirmation on a durable medium, for example an email containing the texts or attached files. It includes the seller, order, price and taxes, accepted version and language, licence, terms, withdrawal form and, where applicable, immediate-supply consents. A bare link to a changeable page is insufficient.

Our dated records are evidence without imposing an exclusive means of proof on you. Refusing acceptance does not create a payable order. If payment fails or is cancelled, you may resume after the actual status is checked; another attempt must not cause a duplicate charge or unintended second sale.

6. Supply and immediate-access choice

The key and download and installation instructions are made available without undue delay after payment and order confirmation, subject to the consumer choice below. Durable confirmation is provided before immediate supply starts. If access is prevented by a problem, contact hi@treelab.sh; an error message or payment confirmation alone does not prove that the software was supplied.

For a consumer, starting digital-content supply before the withdrawal period ends requires, separately from contract acceptance, your prior express agreement to that supply and your express acknowledgement that you lose the withdrawal right when supply begins. These are two separate, unselected choices, repeated in the durable confirmation. Payment alone, accepting the licence or starting setup does not replace them.

If you do not give both agreements, immediate supply must not start. You may choose to wait until the statutory period ends: the access date must then appear before payment and in the confirmation. If deferred supply is unavailable, you may leave without payment; silence is never treated as agreement. A business customer has no withdrawal right reserved for consumers unless a legal rule applies to its situation.

7. Consumer withdrawal right

You have 14 calendar days from conclusion of the contract to withdraw without giving a reason. For digital content not supplied on a physical medium, this right is lost only if supply has begun following your prior express agreement, acknowledgement of that loss and provision of the required confirmation. If these conditions are unmet, no general waiver is enforced; statutory consequences of missing information, including any extension of the period, remain applicable.

To exercise this right, send a clear statement before the period ends to hi@treelab.sh or to Chaussée d’Alsemberg 897, 1180 Uccle, Belgique, addressed to AZAE. You may use the form below but are not required to. For an online order with an unexpired withdrawal right, the “Withdraw from the contract” function is accessible from the website’s Withdrawal area and the order confirmation; it lets you identify the order, confirm the statement and receive without undue delay an acknowledgement on a durable medium with its content, date and time. This service must be operational before sales open.

Following a valid withdrawal, we refund all payments received for the affected order without undue delay and no later than 14 days after being informed of your decision, using the same payment method unless you expressly agree otherwise at no cost. No credit voucher is imposed. You stop using the affected content; access and activation may be disabled under statutory conditions. No fee for early digital supply is required where the statutory conditions for losing the withdrawal right are unmet.

8. Withdrawal form

Send this form only if you wish to withdraw. Recipient: AZAE, Chaussée d’Alsemberg 897, 1180 Uccle, Belgique, hi@treelab.sh.

I/We notify you of my/our withdrawal from the contract for supply of the following digital content: Treelab licence. Ordered on: ______. Order reference, if available: ______. Name of consumer(s): ______. Address of consumer(s): ______. Date: ______. Signature of consumer(s), only for a paper form: ______. Delete as appropriate.

The reference helps processing but is not a condition for a valid statement identifying the contract. Keep a copy of your submission and its acknowledgement.

9. Statutory guarantee and remedies

Consumers benefit from the statutory conformity guarantee for digital content and services, including Articles 1701/1 et seq. of the former Belgian Civil Code. Treelab must match the accepted description and commitments, satisfy statutory requirements and include required instructions and updates. Incorrect integration resulting from our defective instructions may constitute a lack of conformity.

For a one-off supply, the Belgian guarantee generally covers defects present at supply that appear within two years; during the first year, their presence at supply is presumed under statutory conditions. Where an obligation amounts to continuous supply, the corresponding liability and burden of proof apply throughout the relevant contractual period. The lifetime-update commitment is not reduced to two years. Necessary updates remain due for the legally required period.

If supply fails or a defect occurs, contact us and describe the problem. Statutory remedies include supply following a request where required, bringing the content into conformity at no charge within a reasonable time and without significant inconvenience, or a price reduction or termination in the cases provided by law, including where correction is impossible, refused, late or the defect is sufficiently serious. Termination for a minor defect in paid content is excluded only under statutory conditions, including the seller’s burden of proof. Legally required refunds follow statutory arrangements and deadlines, including 14 days from notice of exercising the remedy where that deadline applies.

Losing the withdrawal right does not prevent a remedy for lack of conformity. Other remedies, including those for latent defects where applicable, remain available. Business customers retain their contractual and statutory rights; the specific consumer guarantee is not presented as their regime.

10. Support and liability

Product support is available only by email at hi@treelab.sh. No contractually guaranteed response time, training or additional service is included. This absence of a commercial response-time guarantee does not alter statutory deadlines and remedies, including those for conformity, refunds and personal-data requests.

Each party remains responsible for its obligations under applicable law. There is no fixed liability cap, general exclusion of liability, exclusion of gross negligence or waiver of mandatory remedies. Backup and verification recommendations do not make you responsible for product defects. Provider outages do not remove acquired rights.

11. Complaints, mediation and governing law

First send your complaint to hi@treelab.sh or the seller’s postal address. If we cannot resolve it, we provide the legally required information about the competent alternative dispute resolution body and our participation. Applicable mediation commitment or obligation and contact details: First send your complaint to Azae using the contact provided in these documents. If the disagreement remains unresolved, a consumer may contact the Consumer Mediation Service, North Gate II, Boulevard du Roi Albert II 8 Bte 1, 1000 Brussels, Belgium, via mediationconsommateur.be. The service assesses whether the complaint is admissible and falls within its remit. Access to the competent courts remains available; consumers are not required to bring claims exclusively before Belgian courts..

In Belgium, ConsumerConnect (https://consumerconnect.be) directs you to the competent body; the Consumer Mediation Service (https://mediationconsommateur.be) acts as the residual body. For a European cross-border consumer dispute, the European Consumer Centres network can help you find assistance. Mediation does not remove your right to approach a competent court.

Belgian law governs the contract. For consumers, this choice preserves mandatory protections of the country of residence where applicable rules make them available. Jurisdiction follows statutory rules, including European rules protecting consumers. International sales depend on territories actually opened and their requirements; choosing a language or currency is not assurance of compliance in every country.

12. Version, language and data

The accepted version and language are those shown before payment and retained in your confirmation. French and English texts share clause identifiers. No automatic priority for French reduces an English-speaking buyer’s rights. Statutory interpretation rules apply in case of ambiguity. A later revision does not replace your purchase terms without a legal basis or valid agreement.

The privacy notice explains processing needed for orders, licences, support and security. Accepting these terms is not blanket consent to data processing, marketing or non-essential cookies. Setup confirms the licence reference and authorised local changes; it is neither a second purchase nor a retroactive waiver of a right.