Treelab / support

Get help

Prepare a request in your email application. You choose what to share and when to send it.

Text remains selectable. Check paths before pasting a command into your terminal.

Email contact

hi@treelab.sh

Prepare an email

Product support is by email only, with no guaranteed response time. The link prepares a message; it does not send it. If no email application opens, copy the address and template into your usual application.

Troubleshooting

Your request

Hello,

Symptom:
Steps to reproduce:
Expected result:
Treelab and macOS versions:

Anonymised report: optional manual addition after review.

Prepare a local report

In your terminal, run lab doctor --report. Review stdout and stderr before sharing: this mode anonymises the existing diagnostic, not comments you add. The regular diagnostic without --report may contain private paths. Do not attach it unchanged.

lab doctor --report

Optional variant from a private local folder: choose a new filename, because > replaces an existing file. Exit 1 means a failed diagnostic check, not failed anonymisation; exit 2 means an error to resolve before sharing. The file receives stdout JSON; stderr stays in the terminal and must also be reviewed.

lab doctor --report --json > treelab-report.json

Check for names, personal paths, addresses, keys and project content. Remove unnecessary information, then add the report manually if you wish. This site does not read, receive or retain the file. The email link contains no diagnostic; only your email application can send it after your action.